Dear Jim,

I recently had the opportunity to transact business “in the hands’ of one of your consultants, Dennis Hanson. It was a very satisfying experience.

My vehicle was totaled in an accident early in the week and I needed a vehicle before the following Monday for several reasons, so I contacted an auto broker recommended by a friend at the Mannheim Auction.

Since I am an employee at the auction, I felt it would be a “piece of cake”. The broker said he had the perfect car for me, but it took him 3 days to produce it for inspection and a test drive. When he did finally get the car to me, it was very dirty inside and out and didn’t’ drive well to me.

I told him I didn’t like it; so let’s go to Plan B, which we had discussed. He turned away and seemed disgusted that I didn’t like the car and basically said he had to go. He left me standing in desperate need of a car.

It just so happened that Dennis heard our conversation, and I turned to him. I could see that he was very busy and seemed to be rushed. But, he could see that I was in trouble…he stopped…looked at me and said, “Come with me, we will find you a car”. Just the tone of his voice and his calmness took the stress from me.

He seemed to have immediate credibility and integrity.

It felt like he took me “in his hands” and within an hour, I had made a decision on a car that I really liked. He also arranged for an inspection and a detail and sent me on my way. He even called me that evening just to comfort me and tell me that everything was ready to go and we would close Monday.

He lifted a bear off my back and we immediately developed a “friendship franchise”.

I want you to know that you have a “first class” consultant, who is a gentle man and a gentleman as well. He is a professional and I was so impressed the way he handles people; kind, respectful and a man that is a real winner and wants a win-win deal.

If I were going to start a business, he would be one of the first employees hired…because he cares. I worked for a company that took great pride in customer care. In fact, the company motto was “To Care Is To Grow”.

Dennis totally represents that motto as his “caring” attitude has and will impact the “growth” of your business and the “growth” of long-term relationships. I spent 15 years in college coaching, 10 years in banking as a VP and a Regional VP in the insurance industry and I am here to tell you that Dennis is one of the “Best of the Best”.

It has truly been a pleasure.

Sincerely,   

Pat Keitges, CO

"Thanks again for all your hard work. You and Jim really set yourselves apart by the way you treat people and go out of your way. Not only will I be back, but I will talk to my family and friends about your customer friendly way of doing business."

Brian Dias, CO

"I want to let you know how pleased I am with working with your dealership. My husband bought a 1996 Caprice from Melissa Williams, and I want to let you know she made this transaction very comfortable and pleasant.

We met Melissa at your place of business. I was so impressed with how professional she was and how polite she was for leaving her family function to meet with us. We are extremely happy with our car and I would like to thank Melissa for everything she did.

I will definitely recommend your business to my friends and family. I will also come to your place of business and purchase another vehicle when I need one."

Brad & Maggie Unruh, CO

"Thanks, Warren for your help with the new car! You are amazing...! I told Darrin that we would have been lost without your great advice - so THANK YOU so much!"

Lori Richardson, CO

"I would like to inform you that I have had a change in attitude. I have always hated the car buying experience. I would rather have a root canal than buy a car. Your organization has changed that.

I have been in the market for a new vehicle for my wife, and as I was just browsing the Internet, I came across your web site. I found a car that my wife was interested in. I called Jerry Keily and when I talked with him, it was as if I was speaking to my next door neighbor. He made the whole transaction completely pain free and easy.

The whole transaction took place over the Internet and the phone.

Upon completion, he even drove the car to us in Las Vegas. He even found a better interest rate for us than we were quoted by our credit union. I feel that I not only have gained a new car dealer, but I have gained a friend. Jerry is welcomed in my home anytime.

My son will be turning 16 and be in the market for his first car in another year or so, and I will definitely be dealing with you before I even think about calling anyone else. Thank you so very much."

Bill Robey, Nevada

"Nathan and I thank you from the bottom of our hearts for your kindness, total honesty, integrity and customer service.We thank you for helping us get a great car that will be safe and reliable for our three children. Jim, we want to thank you for the time and effort and energy spent on finding us our car. Words can't describe how much we appreciate all you did for us.

I will certainly be buying more cars from you in the future.Thanks for everything."

The Rands, CO

"It is so nice to know that we now have a trusted place to buy a car. Thank you so much for your personal service. We will recommend you to everyone we know!

Thanks for the chocolate!"

Laura & Chris Jones, CO

"I want to let you know how pleased my Mother, Ann and I are with the Ford Taurus you located for us. The heated seats you had installed make our Michigan winters a little warmer and more comfortable.

Not only did you save us money, but I didn't have to worry about anything. Thank you for getting the oil changed and flushing the transmission fluid so I didn't have to get that done myself. I especially liked not having to waste my time driving all over town looking for a car.

Thank you for the great service and the excellent car you got for us!"

Vicky Lawson, MI

Thank you again Warren for helping us out with the car.

You went above and beyond!

The Hansards, CO

Dear Mike,

We wanted to let you know what a pleasant experience we had at JFR. We were able to find exactly what we were looking for in a vehicle. We never felt pressured, rushed or uncomfortable.

Lynn Merkel was extremely helpful with the financing and did an excellent job. We wish more people treated their customers the way she treated us!

We will recommend JFR to everyone we know!

Thank you so much.

Evan & Erin Brannan

Warren,

Thank you for the Murano. Nice professional easy deal.

Great Stuff!

Tom Dignan, CO

Dear Jim,

Thank you. Thank you. Thank you.

I love my car and I so appreciate all your efforts... not just for me but all my friends and co-workers!

You are truly a friend.

Thanks again.

Colleen, CO

Mike,

Just wanted to thank you again for finding my van, I really enjoy working out of it and I can't wait to finish setting it up. I keep finding things like cruise control that I didn't even mention to you in my original list of options.

So once again...great job!

Sincerely,

Rick Gordon
Colorado

Dear Mike,

Thanks for all your help finding me a great car.

I really appreciate all the time you took working with me and finding exactly what I wanted and needed.

Love the new car - thanks again for all your help.

Anita Twisselman
Colorado